THIS WAS OUR 9TH TIME AT THE EXCELLENCE RESORTS. THE FIRST TWO STAYS WERE AT RIVIERA MAYA AND THE OTHER SEVEN AT EPM. SO MANY OF OUR FAMILY AND FRIENDS ASK WHY WE KEEP GOING BACK TO THE SAME PLACE FOR OUR VACATIONS. THE ANSWER IS SIMPLE! WE DON'T WANT TO BE DISAPPOINTED BY GOING ELSEWHERE! THE HOTEL ROOMS ARE BEAUTIFUL, THE MANAGERS AND STAFF TREAT US LIKE FAMILY. THEY MAKE US FEEL SO WELCOME AND THEY GO THE EXTRA MILE TO MAKE SURE ALL OF OUR NEEDS ARE MET. FROM WHAT TYPE OF PILLOW WE WANT ON OUR BED TO WHERE WE WANT TO HAVE DINNER. THAT IS WHAT VACATION IS ALL ABOUT - GETTING PAMPERED!! AGAIN THE STAFF IS FANTASTIC, THE ROOMS ARE BEAUTIFUL, THE FOOD IS VERY GOOD(NOT WHAT YOU WOULD EXPECT FOR AN ALL INCLUSIVE) THE POOL AND BEACH ARE ALSO SET UP IN A WAY THAT ACCOMODATES EVERYONE. YOU CAN GO TO ONE END OF THE POOL AND HAVE COMPLETE SILENCE OR YOU CAN CHOOSE TO GO THE END OF THE POOL THAT HAS A SWIM UP BAR AND MORE ACTION. AGAIN WE HAD A TERRIFIC STAY AND I CANNOT WAIT TO GO BACK. I'M ALWAYS READY TO GO!!!